You're not missing a great idea. You're missing someone who sees the knot you no longer see.
I turn tangled problems into a simple path: build the right product, get customers to arrive and use it, and then keep them coming back. And I don't hand you a to-do list: we do it together and I leave it running.
Product design · Onboarding · Retention · Recurrence
Three ways to work with you, depending on where you stand.
You can start with any of the three. They combine when the problem calls for it.
Assessment
Consulting, training, studies and benchmarks. We look at your operation from the outside and tell you where the real knot is, with data and comparison against the industry.
- Training on building innovation areas
- Demand management
- Solutions tailored to your challenges and problems
- Payment-methods studies
- Benchmarks of your level against the industry
- Business-model structuring
- Product evolution
Product Factory
We take the idea from the start, give it shape, identity and a business model, define the strategic go-to-market plan and build the technology product.
- Product shape and identity
- Business model
- Strategic go-to-market plan
- Technology product development
- Production launch and maintenance
Services
Two services that operate inside your organization: project management and process management, with teams that have done it before in regulated environments.
- PM as a service · dedicated Project Managers
- Process as a service · mapping, optimization and documentation
- Detection of improvement opportunities
- Internal order and regulatory compliance
You come in tangled. You leave seeing clearly.
I have a thousand mixed-up problems and don't know which one matters most.
I'm so deep in the business I no longer see where it all jams.
We work a ton, but the company isn't moving forward like it should.
“When you're inside, there are things you no longer see. From the outside, he arrives and sees where the knots are. He has the intuition to grasp the most important problem quickly… and translate it. And he gives you hope: the feeling that he can help and that everything gets easier.”
— A client, psychologist
Consulting, training, studies and benchmarks.
The diagnosis and knowledge part: understand where you are, how you compare and what's worth doing before building anything.
Internal capabilities
We train your team in building innovation areas and in demand management, so the capability stays installed and doesn't depend on us.
- Building innovation areas
- Demand management
- Solutions for your challenges and problems
Payment methods
Payment-methods studies with the eye of someone with over fourteen years inside the industry in Latin America.
- Payment-methods studies
- Competitive landscape
- Regulatory reading applied to the business
Your level against the industry
Comparisons of where you stand versus your peers, business-model structuring and defining your products' evolution.
- Comparison against the industry
- Business-model structuring
- Product evolution
Three fronts, one goal: more customers who arrive, buy and stay.
We take the idea from scratch: shape, identity, business model, strategic go-to-market plan and the technology product running.
Build the right product
You have an idea or an opportunity, but not yet a product. I turn it into something real, tested with customers and ready to sell. From 0 to 100.
- Concept and value proposition
- MVP definition and its stages
- Validation cycles with real customers
- Business and expansion model
Get people to arrive and use it
Attracting isn't enough: the challenge is for whoever arrives to actually start using you and find the value fast, without getting frustrated.
- Activation-funnel diagnosis
- Onboarding and KYC redesign
- Time-to-value optimization
- Metrics and continuous experimentation
Keep them coming back
You already have customers, but they slip away sooner than expected. I build the reasons for them to stay, return and pay month after month.
- Churn analysis and leak points
- Failed-payment recovery (dunning)
- Process and experience redesign
- Higher lifetime value per customer (LTV)
A clear method, by sprints.
Short, measurable cycles alongside your team. Nothing that ends up in a drawer.
Diagnosis
I listen, look at the numbers and interview your team. I map the experience and find the real knot.
Design
We define the product and flows, prioritize what delivers value first and bring it down to a concrete prototype.
Implementation
I support your team, land quick wins and leave an actionable plan, not a report.
Measurement
We track the numbers that matter —how many arrive, buy and stay— and adjust.
The same deliverables, different depth.
Monthly work, in USD. Choose based on how deep you want to go.
Starter
- Mockups / MVP
- Mockups
- Roadmap and business model
- High level
- Business blueprint
- High level
- Ad hoc benchmark
- Not included
Pro
- Mockups / MVP
- Semi-functional · base for development
- Roadmap and business model
- Medium-deep level
- Business blueprint
- Medium-deep level
- Ad hoc benchmark
- High level
Enterprise
- Mockups / MVP
- Working software
- Roadmap and business model
- Deep level
- Business blueprint
- Deep level
- Ad hoc benchmark
- All you need
In every plan: option to develop the platforms, launch to production and maintenance.
Beyond technology, we walk the whole process with you.
Capacity that joins your team and operates inside your organization.
Process as a service
We map, optimize and document your company's processes, and detect improvement opportunities. Not every company can afford an internal process area — that doesn't mean you shouldn't have one. For internal order as much as for regulatory compliance.
PM as a service
Dedicated Project Managers who lead the implementation end to end.
Custom development
A development team specialized in financial products and payment platforms.
Led by a specialist with +15 years in processes and transformation.
Ex-Transbank, ClaroVTR, McKinsey, BCI and SMU. Real experience in regulated environments.
Osvaldo Andrade
Process Manager
- Industrial Civil Engineer (USACH) + MBI Universitat Politécnica de Cataluña
- +15 years in strategy, transformation and operational efficiency in payments, telco and financial services
- Deputy Manager, Strategic Planning and New Business · Transbank (2024–2026): tracking of +80 initiatives and financial models for USD 20M+ investments
- Process and Transformation Manager · ClaroVTR (2023–2024): redesign of critical processes with 30–40% productivity gains
- Deputy Manager, Operational Efficiency and Excellence · Transbank (2018–2023): +30 Lean/Six Sigma projects, 10–15% cost reduction
- Prior experience with McKinsey & Company (BCI) and SMU (Unimarc, Mayorista 10)
- Certifications: PMP · Six Sigma Black Belt · Lean Services · Digital Transformation (UAndes)
Osvaldo Andrade · Gerente de Procesos
+56 9 4249 7484
Four stages, end to end.
Discovery
We understand your business and set clear objectives.
Design
Solution architecture and user experience.
Build
Agile development with incremental deliveries.
Support
Ongoing support and product evolution.
Most tell you what to do. I do it with you and leave it running.
We also build our own products.
Let's talk.
If any of this resonated with a problem you have today, let's book 30 minutes. Bring me your problem and you'll leave with the first knot identified and a clear path. No cost, no commitment.